Contact information
At vuwen.shop, we are dedicated to providing high-quality sports towels that support your active lifestyle. Whether you are a professional athlete or a fitness enthusiast, your satisfaction is our top priority.
If you have any questions about our products, need assistance with an order, or simply want to provide feedback, our team is here to help.
1. How to Reach Us
For the fastest response, we recommend contacting us via email. Please include your order number if applicable so we can assist you more efficiently.
- Email: support@vuwen.shop
- Phone: +61 494736542
- Response Time: We aim to respond to all inquiries within 24 hours during business days.
2. Business Information
As a transparent and registered business, our official details are provided below:
- Legal Entity: DIVINE TREE GROUP PTY LTD
- Representative: GROUP CARBON
- Official Website: vuwen.shop
- Business Address: VIRGINIA, 5120, South Australia, Australia
3. Customer Service Hours & Time Zone
We proudly serve the United States market from our headquarters in Australia. To help you manage expectations regarding response times, please note our operating hours:
- Monday - Friday: 9:00 AM – 6:00 PM (ACST)
- Note for US Customers: Due to the time difference between the US and South Australia, our team typically reviews messages while it is evening in the United States. We appreciate your patience and promise to address your concerns as quickly as possible.
4. Frequently Asked Questions
Before contacting us, you may find immediate answers in our dedicated policy sections:
- Shipping: Our sports towels typically arrive within 7-13 days.
- Returns: We offer a 30-day return window for unused items.
- Currency: All transactions are processed in USD for your convenience.